FAQ

Yes, long-distance and interstate relocations are one of our core specialties. We provide fully licensed cross-country moving services with guaranteed delivery windows and professional handling every step of the way.

Absolutely. Whether you need help packing fragile items, select rooms, or your entire home, we offer flexible packing options:

• A la carte packing (specific items)
  
• Full packing service
  
• Specialty crating for valuables and fragile items
• Our team uses high-quality packing materials to protect your belongings during transit.

We currently do not provide international moving services. However, we can refer you to trusted international moving partners we recommend.

Moving costs depend on several factors, including:

• Size and weight of your shipment
• Packing requirements
• Distance between locations
• Delivery timeframe
• Season or time of year

Your personal moving consultant will assess your inventory and needs to provide a clear, upfront estimate with no hidden fees.

To avoid scams:

• Verify that the company is licensed and insured (check DOT and MC numbers)
• Ensure the moving consultant takes a detailed inventory
• Read customer reviews and check their reputation
• Avoid unusually low quotes that seem “too good to be true”

Direct Moving Group is a fully licensed, insured, and reputable carrier—not a broker.

Inform your moving consultant about any fragile or high-value items such as antiques, artwork, or musical instruments. This allows us to prepare specialty packing materials or crating in advance. On moving day, simply point them out to the crew so we can prioritize their protection.

Yes. As required by the Department of Transportation, we include standard liability coverage at no additional cost ($0.60 per pound per item). For full value protection, you may purchase additional insurance through trusted third-party providers such as MovingInsurance.com for complete replacement value coverage.

No. For safety and insurance reasons, customers are not permitted to ride in moving trucks. We recommend traveling separately and coordinating arrival times with your moving consultant.

Yes. Our movers are equipped to operate in rain, snow, or harsh weather conditions. We take extra precautions to protect your belongings, including wrapping furniture and covering pathways when necessary.

We are a carrier, not a broker. This means Direct Moving Group owns the trucks and employs the movers who will handle your belongings from start to finish. Visit our About Us page for verification.

Yes. We provide secure short-term and long-term storage solutions. Speak with your moving consultant to discuss availability, pricing, and storage duration.

With nearly a decade of experience, our team provides highly accurate estimates when all inventory and packing needs are disclosed upfront. Failing to mention additional items or packing requirements may result in adjusted pricing on moving day. We encourage full transparency to ensure accuracy.

Yes, we are fully licensed and insured in compliance with DOT regulations. You can verify our credentials on our About Us page or directly via the Department of Transportation.

No, that’s up to you. You may choose to:

• Pack everything on your own
• Let us handle only select items
• Opt for full-service packing and allow our movers to take care of everything

Our customer service team is available 7 days a week from 8 AM to 6 PM. If you have any questions or issues during your move, contact your moving consultant or call our support line.

In most cases, yes. We regularly move pianos, pool tables, gym equipment, and other large or heavy items. Please confirm specific details with a moving consultant to ensure proper crew preparation.

The crew size depends on your move’s requirements. Typically, teams range from 2 to 7 movers depending on job size, packing needs, and timeline expectations.

Yes. To avoid damage and ensure safety, we recommend emptying all drawers prior to moving.

• PBO – Packed By Owner
  
• CP – Carrier Packed (packed by the moving company)
  

These terms help determine responsibility for packed items during transit.

We do not transport:

• People or pets
• Firearms and ammunition
• Illegal items/drugs
• Hazardous chemicals
• Perishable food
• Plants (exceptions may apply for local moves only)

Arrival times vary depending on your scheduled move window. Your moving consultant will provide an estimated arrival time prior to moving day.

Yes. We offer both local and long-distance moving services.

We recommend booking your move at least 2–4 weeks in advance. Larger moves or moves during peak season (summer months and holidays) may require earlier booking.

Per federal regulations, full payment is required before or at delivery and prior to unloading your belongings.

Yes. All movers are verified employees of Direct Moving Group and undergo background checks and drug testing as part of our hiring process.

iring a full-service mover reduces stress, saves time, and ensures professional handling of fragile, heavy, or bulky items. We manage packing, disassembly, transportation, unloading, and setup, giving you peace of mind throughout the process.

Upon arrival, the crew performs a walk-through with you to confirm what stays and what goes. Clear communication helps ensure nothing is mistakenly left or taken.

The time required depends on factors such as home size, packing needs, item volume, and distance. Your moving consultant can estimate the duration after reviewing your move details.

For pickups, we typically use 26-foot straight trucks. Larger moves may involve multiple trucks or semi-trailers depending on shipment size and delivery access.

We refund deposits for cancellations made outside our cancellation window. Speak with your moving consultant to review our cancellation policy and timeline.

Our crews typically work during standard daytime hours unless limited by building restrictions or access rules. If you need an early morning or late-day move, please communicate this during booking so we can accommodate your schedule when possible.